Privacy Policy

This Privacy Policy explains how SimplifyAI Technologies, Inc. ("SimplifyAI", "we", "us", or "our") collects, uses, shares, and protects personal information when you use simplifyai.com and related services (the "Services").

By using the Services, you acknowledge this Privacy Policy. If you do not agree, please do not use the Services.

1. Who we are

SimplifyAI Technologies, Inc. is a Delaware corporation in the United States.
Contact: privacy@simplifyai.com

2. Information we collect

Account and identity information

• Email address, name, and password (if you register with email)
• Google account identifiers (if you sign in with Google)
• Billing and subscription status

Payment information

Payments are processed by Stripe. We do not store full payment card numbers. Stripe may provide us with limited billing details such as the last four digits of a card, billing country, and payment status.

Document and usage data

• Files you upload for translation or processing
• Job settings, translation outputs, and related metadata
• Product usage events needed to operate the Services (for example, job submissions and feature usage)

Technical and device data

• IP address, browser type, device type, operating system
• Approximate location derived from IP address
• Log data, timestamps, and diagnostic information

Cookies and similar technologies

See Cookies and analytics below.

3. How we use information

We use personal information to:

• Provide, operate, and improve the Services
• Authenticate users and secure accounts
• Process payments and manage subscriptions or credit packs
• Communicate service notices, billing updates, and support replies
• Analyze product performance (only with consent where required)
• Detect abuse, fraud, and security incidents
• Comply with legal obligations

We do not sell your personal information.

4. How we process your documents

Uploaded documents are processed to deliver the features you request (for example translation, conversion, or export). Document content may be transmitted to subprocessors that power those features, including large language model providers and storage providers, under our instructions and contractual protections.

We retain uploaded files and generated outputs according to your plan retention settings and our operational needs. You can delete documents from your account when the product supports deletion; residual copies may remain in backups for a limited period.

5. Sharing of information

We may share information with:

• Service providers / subprocessors that help us run the Services (hosting, object storage, authentication, email, analytics, payment processing, LLM providers)
• Professional advisors (legal, accounting) when needed
• Authorities when required by law or to protect rights and safety
• A successor entity in connection with a merger, acquisition, or asset sale

Current categories of third parties include:

• Stripe (payments)
• Google (sign-in and, if consented, analytics)
• Cloud infrastructure and object storage providers
• LLM / AI model providers used for translation and related features

6. International transfers

We primarily operate from the United States and may process data in other countries where our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

7. Data retention

We retain personal information only as long as needed for the purposes described in this Policy, including:

• Account information while your account remains active
• Billing records as required for tax and accounting
• Document files according to plan retention rules
• Security and audit logs for a limited period

8. Cookies and analytics

Essential cookies

These cookies are necessary for the Services to function (for example, session authentication and locale preference). They cannot be disabled through our cookie banner.

Analytics cookies

On the international site, we may use Google Analytics 4 to understand product usage and improve the experience. Analytics cookies are loaded only after you accept analytics cookies in our cookie banner.

You can change your choice at any time using Cookie settings in the website footer.

Managing cookies

You can also control cookies through your browser settings. Blocking essential cookies may break login or core features.

9. Your rights

Depending on your location (for example EEA, UK, or California), you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete information
• Restrict or object to certain processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, email privacy@simplifyai.com. We may need to verify your identity before responding.

10. Children's privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children.

11. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page will change when we do. Material changes may also be communicated through the Services or by email.

13. Contact

SimplifyAI Technologies, Inc.
Email: privacy@simplifyai.com
Website: https://simplifyai.com